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Program: Utility Bill Help  
Organization: Waterloo Region
Community Services
Phone Numbers: 519-575-4400
TTY: 519-575-4608
Website: www.regionofwaterloo.ca/en/living-here/utility-bil...
Address:
150 Frederick St
Kitchener, ON
N2G 4J3
Intersection: Frederick St and Weber St E
Location: Kitchener (City Commercial Core)
Accessibility: Wheelchair Accessible    Wheelchair Accessible
Service Description: Financial assistance to help people on social assistance and in low-income households pay their utilities bills

Ontario Electricity Support Program - Ongoing reduction on electricity bill

Low Income Energy Assistance Program (Gas/Heat)
- One-time grant for Union Gas or Enbridge Gas customers who have received a disconnection notice

Waterloo Region Energy Assistance Program (WREAP) and the Low Income Energy Assistance Program (Electricity) - One-time grant for electric utility customers who are behind on their bills

WREAP application locations:
  • 20 Weber St E, Kitchener
  • 150 Main St, Cambridge
  • 99 Regina St S, Waterloo

Application: Ontario Electricity Support Program: call 519-883-2100 * Ontario Works and Ontario Disability Support Program recipients must contact their case worker to apply
Low Income Energy Assistance Program (Gas/Heat): Call 1-855-487-5327 to apply * Kitchener Utilities customers must call 519-883-2100 for assistance
WREAP: call 519-883-2100 (option 1) or visit application office * must speak with utility provider about bill payment plan before applying
Eligibility / Target Population: People who are receiving social assistance or live in low-income households * must meet income requirements
Languages: English
Area Served:
Waterloo Region  
See Also: Financial Assistance for Rent and Utilities

This information was last completely updated on June 12, 2025

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Updated June 12, 2025
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